We do not offer exchanges on handbags. We only accept returns for handbags purchased at full price within 14 days of purchase. All Sales Final on Sale/Sample Sale merchandise, no exceptions. We don’t offer returns on d’andrea products purchased through an outside vendor. Items must be returned in their original packing so please keep the box and other packing materials until you have decided on your purchase. We do offer full returns/exchanges for all jewelry within 14 days of purchase.
If original purchase included a bonus gift, bonus item must be returned in order to receive full credit for the original purchase price. All returns must be accompanied by a copy of the packing slip; included with your shipment. Failure to include this slip will result in prolonged processing of your return.
Please insure your shipment, as lost shipments are the sender's responsibility. Send all returns to:
Attention: Customer Service/Returns
886 Eddie Dowling Hwy.
North Smithfield, RI 02896
Please keep your shipping receipt and d’andrea packing slip until you have received your refund or exchange. This slip is your proof of returning the merchandise.
Credit card refunds: will be issued on the card that was used for the original purchase. Please allow for one or two billing cycles for a refund to appear on your statement.
Defective and Incorrect Merchandise: At d’andrea we take pride in our quality. We offer a lifetime warranty against manufacturers defect. Please inspect your order upon delivery. All damaged and incorrect orders must be reported to our Customer Service Department upon delivery. Please retain packing slip and your invoice, the original packaging and any other packaging materials used for the return. To exchange damaged or incorrect items, please contact CustomerService@dandreahandbags.com
Thank you for purchasing your new Mister, he is yours to control. We hope you enjoy your new Nic D'Andrea handbag.